COMMENTS OR COMPLAINTS?

REGISTER A COMMENT OR COMPLAINT

Is the item broken, or have you received the wrong product or size? How annoying! Please email us at info@mashionofficial.nl or contact us via the contact form. We will answer you as quickly as possible and look for a suitable solution together!

GUARANTEE

We care about our products and naturally do our best to deliver them in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that means that you as a customer can claim a warranty. If this is the case, please contact us within 5 days of receiving the order and we will look for a suitable solution together!

We do not guarantee:

- Loose glitter or stones.

- Lint or pills from clothing. Fluff or pills (also called dust balls) are created by friction between substances. How quickly a fabric pills does not depend on the quality of the item, but what material the fabric is made of. One substance is therefore more likely to pill than the other.

- We do not provide a washing guarantee!

It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing info@mashionofficial.nl. If this does not lead to a solution, it is possible to register a dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil . From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If the complaint is not yet being processed elsewhere, you are free to file the complaint via the European Union platform.