If you are not completely satisfied with your order, you can return the purchase to us within 14 days of receipt. The return costs are for your own account.
We will refund the purchase amount (excluding shipping costs) to your account within 14 working days after receipt of the return shipment.
Do you want to exchange a size? Please contact us via the contact form.
Step 1: Log in to the return portal using your e-mail and order number. Select the products you want to return.
Step 2: Select the carrier with which you want to ship your package and pay directly for the shipment of the package.
Step 3: Download the return form and add it fully completed to the shipment. Unfortunately, we cannot process the return shipment without a completed return form.
Step 4: Download the return label and stick it on your package (make sure the old shipping label is removed or the return label is stuck over it). Have the package scanned by your chosen carrier.
PLEASE NOTE! SALE items can NOT be returned!
WE CANNOT BE RESPONSIBLE IF A RETURN PACKAGE IS NOT DELIVERED TO US OR THE PACKAGE IS LOST AT THE PACKAGE SERVICE. RETURNS IS AT YOUR OWN RESPONSIBILITY.
PLEASE NOTE: Articles from the SALE , swimwear, jewelry and hair accessories are allowed not are returned. Sale items may not be returned because we use the lowest price. Swimwear, jewelry and hair accessories may not be returned due to hygiene.
Items that we do not accept returns:
- Items that have not been returned within 14 days of receipt.
- Items that do not have the original labels and packaging.
- Items that have been worn/used.
- Articles with strange odors (smoke/perspiration)/make-up stains.
- Items from the SALE , swimwear, jewelry and hair accessories.
Items that have been exchanged cannot be returned.
We always reserve the right to refuse returns if they do not meet the return conditions.